After placing an order with Rebalance you will receive a confirmation email with your purchase details. Once payment is made, and we are ready to send your order, we will send you another email with your tracking number.
We use an overnight courier service for all NZ orders so most times if your order is placed before midday on a business day it will be delivered the following business day. Please note there are sometimes delays with dispatching an order, or delays within the courier system so we cannot guarantee the overnight service.
We ship all NZ orders by CourierPost (NZ Post) non-signature, Track and Trace overnight service. If you're not home when they call, the driver will usually leave your parcel by your door or in your mailbox. If they don't think it safe to leave, they'll leave a card to call and you can arrange something with them.
We use an excellent courier system, and we expect your parcel to arrive just as we sent it - in excellent condition, if it doesn't, we accept responsibility for breakages in transit provided we are notified within 5 days. We cannot accept responsibility for your parcel once it has been delivered.
If your order has not been received after 5 business days, please let us know with an email, and include your order number and contact details.
While we love beautiful packaging we firmly put the environment first and reuse our supplier's cartons and packaging to send packages where possible. We are committed to plastic free packaging and use cardboard boxes or compostable plant based courier bags.
If your item is a gift please let us know in the notes area when placing your order so we can make sure courier labels are not adhered to the product packaging.
Australia $20 first kilo - $7 per kg after.
South Pacific- Cook Islands, Samoa, Tonga and Vanuatu only - $35 first kilo - $11.50 per kg after.
Asia - China, Hong Kong, Macau, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam only - $35 first kilo - $15.50 per kg after.
Europe/North America - Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom and USA only - $36 first kilo - $17.50 per kg after.
After placing an order with Rebalance you will receive a confirmation email with your purchase details. Once payment is made, and we are ready to send your order, we will send you another email to confirm your order is being dispatched.
AUS deliveries can take 5-8 business days from when the order is placed. We aim to have orders placed from Monday to Thursday dispatched within 48 hours. Orders placed on Saturday and Sunday will be processed on Monday.
AUS deliveries will be sent via NZPOST via International Air. These orders are not tracked.
If you would like a tracked service this an additional charge, please let us know before placing your order.
Before returning something, please contact us with an explanation of what you are returning and why. If it is a valid reason, we will gladly accept your return and a refund will be given, however your shipping costs cannot be refunded.
All returns must be made within 7 days. We also require that all items sent back to us have a track and trace number, and are well protected against damage from shipping. We can't provide a refund until we've received the products back and we accept no liability for any goods lost in transit without a valid tracking number.