Shipping & Returns
Shipping anywhere in New Zealand is a one off fee of $3.99 Track and Trace (including rural and PO Boxes)
Order over $79 are shipped FREE
Shipping Information For NZ
After placing an order with Rebalance Ltd you will receive a confirmation email with your purchase details. Once payment is made, and we are ready to send your order, we will send you another email containing your tracking number.
NZ deliveries can take 1- 4 business days from when the order is placed. We aim to have orders placed from Monday to Thursday dispatched within 48 hours. Orders placed on Saturday and Sunday will be processed on Monday.
If you need your order in a hurry, please contact us first to be sure that we can make this happen.
We send all small orders by CourierPost (NZ Post) non-signature unless otherwise requested. If you're not home when they call the driver will usually leave your parcel by your door or in your mailbox. If they don't think it safe to leave, they'll leave a card to call and you can arrange something with them.
Larger orders will be sent using either NZPost or Castle Parcels Track and Trace service.
PO box and rural deliveries are no problem!
We use an excellent courier system, and we expect your parcel to arrive just as we sent it - in excellent condition, if it doesn't, we accept responsibility for breakages in transit provided we are notified within 5 days. We cannot accept responsibility for your parcel once it has been delivered.
If your order has not been received after 5 business days, please let us know with an email, and include your order number and contact details.
All packaging used to send your order can be recycled, even the courier bags, so please do your bit to help our environment by recycling these.
International - We do not currently take International Orders
Before returning something, contact us with an explanation of what you are returning and why. If it is a valid reason, we will gladly accept your return and a refund will be given, however your shipping costs cannot be refunded.
All returns must be made within 7 days. We also require that all items sent back to us have a track and trace number, and are well protected against damage from shipping. We can't provide a refund until we've received the products back and we accept no liability for any goods lost in transit without a valid tracking number.